PRIVACY POLICY

Last Updated: 15th February 2026

1. Who We Are

Leanne’s Pet Care Services (“we”, “us”, “our”) is the data controller responsible for your personal data.

Contact Details:
Leanne’s Pet Care Services
14 Schelin Way
Shillingstone
DT11 0TH
United Kingdom
Email: [Insert Email Address] Phone: [Insert Phone Number]

If you have questions about this policy or your personal data, please contact us using the details above.

  1. What Personal Data We Collect

We may collect, use and store the following personal data:

Identity Data

  • Full name

Contact Data

  • Address
  • Email address
  • Telephone number

Pet Information

  • Pet names
  • Medical conditions
  • Behavioural notes
  • Veterinary contact details

Transaction Data

  • Purchase history
  • Booking details
  • Payment confirmation (we do not store full card details)

Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data

Marketing Data

  • Preferences in receiving marketing communications

3. How We Collect Your Data

We collect data through:

  • Website contact forms
  • Booking forms
  • WooCommerce checkout
  • Email correspondence
  • Telephone enquiries
  • Cookies and analytics tools

4. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

Contract

To provide pet care services or fulfil product orders.

Legal Obligation

For accounting, tax, and insurance requirements.

Legitimate Interest

To operate and improve our business and services.

Consent

For marketing emails and optional communications.

You may withdraw consent at any time.

5. How We Use Your Data

We use your data to:

  • Manage bookings
  • Deliver pet care services
  • Process online orders
  • Communicate about appointments
  • Respond to enquiries
  • Improve website performance
  • Maintain insurance and compliance records
  • Send marketing communications (if opted in)

We do not sell or rent your personal data.

6. Payment Information

Payments are processed securely via third-party providers (e.g., Stripe, PayPal or WooCommerce payment gateways).

We do not store full credit or debit card details.

7. Data Sharing

We may share data with:

  • Payment processors
  • Website hosting providers
  • Accountants
  • Insurers (if required)
  • Veterinary practices (in emergencies only)

All third parties are required to process data securely and lawfully.

8. Data Retention

We retain data only as long as necessary:

  • Financial records: 6 years (HMRC requirement)
  • Client care records: Up to 6 years after last service
  • Marketing data: Until consent withdrawn
  1. Data Security

We implement appropriate technical and organisational security measures to protect personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

10. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint

To exercise your rights, contact us via email.

You may complain to:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

11. International Transfers

We do not intentionally transfer data outside the UK.
If third-party providers do, they must ensure adequate safeguards are in place.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.